TERMS AND GUARANTEES
NOTE: Customers
who buy from us automatically agree to honor our terms
NOTE:
All orders are custom-made for you. Depending on order backlog
and
complexity of the pieces, making and shipping may take three
or four weeks. |
A
deposit of 50% of your order is due the day the order is received.
This is necessary to initiate work. In certain cases, for small
orders, full payment in advance may be required.
An invoice will be sent
showing this payment and the balance due which will be charged
the day before shipment. US Postal Service First Class Insured
Mail insured mail is safe. We've only had one loss in over 50
years! And you will get a tracking number. If you prefer shipping
by FedEx, we will get the lowest rate we can obtain. |
Prices
are based on the gold market the day orders are received
We will recordf the market
price on that day. That price is secured up until the day the
wax models of your jewelry reach the casting facility. At that
point I am charged according to he gold market that day. Only
if the market price rises $300 beyond your secure price would
there be any changes in the price of your order, and that would
be nominal. If an excessive surge in the market should happen,
we reserve the right to cancel the order. Your deposit would
be returned according to our standard return policy (GRAY AREA
BELOW) |
Possible
addition to price of certain designs
For age-related reasons,
there is certain work that I can no longer do physically or safely.
Examples are standard industry techniques such as casting, special
laser-soldering, intricate stone-setting, and techniques requiring
great hand-strength.
For these jobs I employ and pay a very talented associate who
charges moderate prices for me and does excellent work. Customers
are billed exactly what I pay him and are provided a copy of
his invoice.
If I did not work this way, I would no longer be able to make
jewelry for anybody. However, I still create the wax models from
my original molds and refine them by hand, and I still personally
do the final hand-finishing of the cast pieces. These are the
steps that make your jewelry look exactly as it did when I made
it during my fifty years in Key West.
Best regards,
Whitfield
Jack |
A. DISCOUNTS: In fairness to all of our customers
-- be they rich, poor, friends or relatives -- we do not offer
individual discounts. Our policy is to make the prices of our
unique original designs as fair as possible so that we can survive
as a business, and we stick to those prices. This has been our
strict policy for over forty years. Everybody pays the same.
Nobody is going to get a better price than you.
B. DIAMONDS: We guarantee our diamonds to be genuine natural
material of fine quality. They are full cut (53 facets), clarity
grade SI1 or better, color range G-H-I or better.
Diamond weights are stated in this catalog in hundredths
of a carat, also known as "points". One carat is equal
to 100 points. A 3-point diamond would be described as (.03)
and would weigh 3/100 of a carat. When there are several diamonds
in a piece, the weight is expressed as total weight (TW). Example:
(.06TW) means six points total weight (6/100 carat).
C. COLORED STONES: We guarantee that all of our precious
and semiprecious stones are genuine material, not synthetic,
and are stones of fine quality. The color of our black South
Seas cultured pearls is completely natural, not dyed or treated
in any way.
The final permanent color of virtually 100% of all genuine
gemstones on the market today is the result of standard and accepted
industry treatment practices which give the customer stones that
have purer color, more durability, less visible imperfections
and inclusions, and less likelihood of fading. The color is permanent
unless the stone is heated with a torch, in which case the color
of any stone could be affected. All blue topaz generally available
is exposed to gamma rays to produce its beautiful, permanent
blue color. There is no residual radiation whatsoever
Except in the case of large, expensive gemstones, these
standard industry practices have minimal effect on value. For
fine rubies, emeralds, and sapphires, the price may be only as
much as 10% higher for completely untreated stones. A copy of
the proposed Federal Trade Commission Disclosure guidelines is
available on request.
D. GOLD AND SILVER: We guarantee our 14K, 18K, 22K, and
24K gold to be full quality plumb gold. Our silver is full quality
Sterling Silver.
HOW TO MEASURE FOR RINGS AND BRACELETS
A. RINGS: Methods such as using a string, or tape measure,
or strip of paper are not accurate.
If you are buying a ring for somebody and want it to be
a surprise and don't know the size, try this: Get one of the
rings that they wear and slide it as far as it will go on any
one of your fingers (it doesn't have to go all the way). Draw
a line on your finger with a ball-point pen on the wrist side
of the ring. Go to a jeweler and see which size of one of his
ring-sizer rings fits up to the line in the same place. That's
the size to order.
If you don't want to go to a jeweler, we have a set of
plastic ring sizers available for $5.00 including postage. These
are plastic rings in a graduated set with the ring sizes marked
on them. They are very accurate. It will take about a week to
get a set to you.
In judging if a size is right, here are some suggestions:
It is normal for a ring to feel snug, even tight, going over
the knuckle. It is how it feels once it is on that counts. Is
there any sensation of pressure? Do you feel aware of it? If
so, the size you should order should probably should be a quarter
or half-size larger. Remember: in warm weather fingers tend to
swell a bit. The opposite in cold weather. And if your hands
are wet, a ring can slip off. Try wetting your hands and see
if the ring-sizer ring slips off too easily.
G. BRACELETS: Most people feel most comfortable with a
bracelet 7 inches to 7-1/4 inches long (described as our "standard
size") This size hangs over the upper part of the hand and
is usually the most attractive.
If you are not sure what size bracelet you wear, check
for size by using a small piece of heavy cord 1/8 inch in diameter.
(A string or a piece of paper will give an incorrect size). Cut
it to fit end to end.
Tape the ends together on your wrist to see how it feels.
Then measure it and order the closest available size. If your
bracelet doesn't fit properly, return it and we'll remove or
add links and bill or credit you accordingly.
STIPULATIONS
a. Prices on this web site are subject to change without
notice.
b. We reserve the right to correct any pricing or pricing
errors.
c. Colors are for illustration. Actual colors may vary.
d. We give no discounts. Everybody pays the same price.
e. Copyright violations are strictly enforced.
f. We reserve the right to refuse to do business with any
persons or organizations that we deem detrimental to the financial
security or to the ethical standards of our business.
g. We assume no liability other than those expressed herein.
We hope that you will visit Key West soon.
Sincerely,
Whitfield Jack
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